29th Shared Services & Outsourcing Week Asia
From operations to enterprise value: redefining GBS in an AI-driven, globally complex world.
Asia's longest-running gathering for shared services, GCC and GBS leaders returns to Singapore. Four days on AI adoption, workforce transformation and operating model redesign — built for directors and above who are setting the next decade's agenda.
Asia's GBS hubs are under pressure to move beyond scale.
As investment into Asia's shared services hubs accelerates, leaders are being asked to deliver measurable business impact, not just efficiency. AI, automation and rising global complexity are reshaping operating models faster than most functions can adapt.
SSOW Asia's 29th year brings the region's shared services, GCC and GBS community together in Singapore to work through exactly that shift — from AI adoption and workforce transformation to operating model redesign and enterprise value creation.
Years as Asia's longest-running and most influential event for the shared services community.
Speakers on stage, with roughly 80% appearing at SSOW Asia for the first time.
Of attendees hold director-level roles and above, across finance, HR, digital and transformation.
Year of the SSON Impact Awards Asia night, spanning eleven industry categories.
Professionals across the global SSON network that this event connects you to.
WHAT AWAITS YOU
Two days of programming, one night to celebrate the industry.
CONFERENCE
SSOW Asia Week — Premium Conference
21–22 October
Twenty-nine years of transforming the shared services industry. Join Asia's largest gathering of the community to exchange insight on driving industry growth, enabling GBS transformation, and building the relationships that move initiatives forward.
See the agendaAWARDS DINNER
SSON Impact Awards 2026 — Networking Dinner
21 October
Nine years celebrating the highest levels of achievement in the region. A globally recognised industry ceremony honouring shared services centres and delivery teams who have exceeded standards in their SS&O initiatives.
SSON Impact AwardsFOUR DAYS, SINGAPORE
The week at a glance
A pre-conference focus day, two days of main conference programming, and a post-conference deep dive.
Pre-Conference Focus Day
Deep-dive workshops for teams tackling a specific transformation challenge before the main stage opens.
Main Conference — Day One
Keynotes and tracks on AI adoption, workforce transformation and operating models, followed by the SSON Impact Awards dinner.
Main Conference — Day Two
Enterprise value creation, case studies from GBS leaders, and structured networking across the community.
Post-Conference Focus Day
Smaller-format sessions to put the week's ideas into practice with peers facing similar priorities.
FEATURED SPEAKERS
Direct access to the people setting the agenda.
Gavin Lam
Vice President, Global Business Services Operations
NTT DATA Inc
Anirban Kumar Ghosh
Global Director, Controllership Operations & Global Controller
JLL Technologies
Naomi Secor
Global Managing Director
SSON Research & Analytics
Mark Bueltel-Herz
Managing Director
BASF Asia-Pacific Service Centre
SPECIAL GUESTS
Outsource Global Development joins SSOW Asia 2026
We're pleased to welcome Outsource Global Development as a special guest partner for this year's event, bringing an outsourcing and global delivery perspective to the conversation around AI, workforce transformation and operating model redesign.
Outsource Global Development
Outsource Global Development works with organisations building and scaling outsourced and global delivery teams. Their presence at SSOW Asia 2026 gives attendees a chance to compare notes on global talent strategy alongside the event's core themes of enterprise value and operating model redesign.
SPONSORS & PARTNERS
In partnership with the organisations shaping the industry.
LEAD EVENT PARTNER
THOUGHT LEADERSHIP SPONSOR
SPONSOR
2025 SPONSORS
ASSOCIATION & MEDIA PARTNERS
"SSON is a great conference to meet industry experts and understand the trends shaping the sector — the awards give teams a real forum to showcase their work and get validation for it."
Raghuram S — Transformation Lead, Unilever
Join Asia's shared services community this October.
One Farrer Hotel, Singapore · October 20–23, 2026. Reserve your place at the 29th SSOW Asia.